In order to enhance the competitive advantage of Zhongregenerated products, Zhongregenerated Machinery has proposed four strategies: "technology", "talent", "service", and "cost", with a focus on the "service" strategy. Relying on the broad prospects of the market and external service agencies, we continuously improve our pre-sales, sales, and after-sales services for customers.

一、Pre sales service commitment

1. After gaining a preliminary understanding of the project situation, sales personnel can proactively provide on-site services to introduce customers to the relevant technical requirements of the mechanical equipment associated with this product, suitable products, and provide corresponding sales materials and cases. They can also accept customer inquiries free of charge at any time.
2.After initial communication with the customer, sales personnel proactively contact relevant departments such as production and technology of China National Chemical Corporation. Technical personnel can complete the design scheme and civil engineering requirements of the equipment project based on the customer's instructions and product characteristics.
3.For comprehensive projects with high design difficulty, such as whole plant design, Zhongregenerated can provide free process and plan analysis, and provide customers with technical solutions based on the experience of previous successful projects.
4.If the customer requests to visit the manufacturing factory or inspect the sample project, Zhongregenerated will assign a dedicated person to implement and track it.

二、Service commitment during sales

1.In addition to being able to sign contracts on-site, salespeople will continue to be responsible for leading the tracking of contracts until product delivery after signing. For customers who request to go to the factory for inspection before shipment, sales personnel will actively contact them, and China Resources will actively cooperate to ensure the smooth progress of the inspection work.
2.During the production and manufacturing of equipment products, if there is a need to change the equipment specifications, the company will respond within the time after receiving the change notice, minimize the losses caused by equipment specification changes, and minimize the impact of specification changes on the project schedule.
3.For projects with a large number of mechanical equipment and relatively concentrated delivery times, Zhongregenerated will require engineering and technical personnel to conduct on-site inspections in advance and negotiate with users to determine the delivery plan, in order to ensure the progress of the project and the normal progress of the construction site.
4.To address users' concerns about device usage, user training courses can also be provided to help users understand device usage and maintenance knowledge.

三、After sales service commitment

1.Provide mechanical installation, electrical installation, debugging, and acceptance work for equipment to achieve customer satisfaction.
2.After the installation and acceptance of the product, Zhongregenerated provides a one-year warranty service. After a one-year warranty period, we guarantee lifetime maintenance for the products sold and guarantee to charge premiums at discounted prices.
3.During the warranty period, ensure that the user's product is inspected once every quarter; Provide emergency repair services 24 hours a day, 365 days a year, to rush to the user's site and solve problems in a short period of time.
4.During the warranty period, a product warranty service contract can be signed with the user at a special discounted price, providing daily maintenance services.
5.To ensure the normal operation of the product, sufficient tools and spare parts have been configured to ensure timely response to users' product needs in a short period of time. All replacement parts and materials are of pure quality and guaranteed to be produced according to the original factory standards.
6.Zhongregenerated retains all the design, development technical drawings, and maintenance manuals of the user's product, and provides relevant maintenance instruction documents to the user. It can also train product maintenance and management personnel for users, enabling them to have a preliminary understanding of some basic knowledge of maintenance and upkeep in daily use.
7.During the operation of the product, Zhongregenerated assists local environmental protection, fire protection, quality inspection, and other departments in the acceptance of the product.
8.If users need it, Zhongregenerated will carry out paid technological upgrades to its products.
9.Once Zhongregenerated signs a contract with the user, it will establish a long-term cooperative relationship.